How do I return an item?
Return Policy
Return, Exchange & Refund Policy
Unless stated otherwise, all our products carry full manufacturer's warranty. Manufacturer's warranty certificate is included with each product. Manufacturer's warranty covers repairs or replacement of defective parts and /or products, as set forth by manufacturer's conditions. For a list of service centers please consult the manual enclosed with your product or check the manufacturer's website.
We accept returns for items within the first 7 days of you having received your merchandise. You may return it for a merchandise exchange, credit, or refund within 7 days of receiving your order as long as all merchandise is returned in the same condition as it was received, with all original packaging cartons (including all packaging materials), documentation, instructions, and accessories.
All returns are subject to our inspection and final approval before credit will be issued. Customers that wish to return a product for refund, credit or exchange are required to obtain a Return Merchandise Authorization Number (RMA #) prior to returning the products. To request or obtain a Return Merchandise Authorization Number (RMA #) you may email us at Support@HomeEleganceCenter.com
Exchanges
You can request a Return Merchandise Authorization number (RMA #) via email at Support@HomeEleganceCenter.com
24 hours a day, 7 days a week. A Return Merchandise Authorization Number (RMA #) will be emailed to you within 72 hours of the request or you will be contacted by a customer service representative within this time frame.
Refunds & Credits
In the event you are returning a product for Refund or Credit, please email us at Support@HomeEleganceCenter.com for a Return Merchandise Authorization Number (RMA #). Once you obtain the Return Merchandise Authorization Number (RMA #), please pack the product being returned in the original packaging that you received and send it back by following the instructions given to you along with the Return Merchandise Authorization Number (RMA #). The cost of shipping a returned product for refund or credit is the sole responsibility of the consumer. Home Elegance Center cannot and will not be responsible for the costs associated with shipping, packaging or handling the product for refund or credit. All returns are subject to careful examination prior to receiving an exchange, refund or credit. Products found to be abused or mishandled will not be issued a refund or credit and the consumer will be notified after such determination.
LCD and Plasma TV, and Air Conditioning Products will not be eligible for refund or credit and will only be offered for exchange or repair.
Canceling or Changing Your Order
An order may be changed or voided only if it has not been shipped. If you cancel an order after it has shipped, you are responsible for all shipping and handling costs plus be charged a minimum 20% restocking fee.
Customers will receive less than a full credit on any merchandise returned to Home Elegance Center as "refused" or "undeliverable" (excluding freight carrier damaged goods) due to the actual shipping costs incurred by Home Elegance Center. You will not be refunded the "to you" & "back to Home Elegance Center " actual shipping charges plus a 20% restocking fee.
Procedures for Shipping back Product(s) for Return, Repair, Exchange or Refund
When returning a product, you are kindly asked to prominently display the Return Merchandise Authorization Number (RMA #) on the outer box or carton of the returned product. No returns will be accepted without a company issued Return Merchandise Authorization Number (RMA #). All Returns are to be shipped carrier insured to:
Home Elegance Center
11 Cindy Lane
Ocean New Jersey 07712
732.493.0620
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